Delivery Information

At Dynastique, we aim to deliver your order as quickly and safely as possible. Below you’ll find all details regarding processing times, delivery timelines, shipping methods, and more.

Order Processing Time

Once your order is placed:

Orders are processed within 1–2 business days
You will receive an email confirmation once your order is being prepared

Please note: Processing may take slightly longer during peak seasons or sales.

Shipping Time & Delivery Estimates

Delivery time depends on your location and the courier service.

Typical delivery estimates:

Australia (Local Deliveries): 3–7 business days
International Orders: 7–15 business days

These are estimated timelines — delays may occur due to customs, weather, or courier-related issues.

Shipping Costs

Shipping fees are calculated at checkout based on:

Delivery destination
Package weight & size
Selected shipping method

Orders may qualify for free shipping promotions when available.

Order Tracking

Once your order ships:

You’ll receive a shipping confirmation email with a tracking number (if available)
You can use the tracking link to monitor your order’s progress in real time

Tracking availability depends on the courier and destination country.

International Shipping

We ship worldwide.
However, international customers should note:

Customs fees, duties, and taxes may apply depending on your country
These charges are not included in our prices and must be paid by the customer
Shipping times may vary due to customs clearance processes

Incorrect Address or Failed Delivery

Please ensure your shipping address is correct at checkout.
Dynastique is not responsible for failed deliveries or lost packages due to:

Incorrect addresses
Unreachable recipients
Courier delays beyond our control

If an order is returned to us due to an incorrect address, customers may need to pay reshipping costs.

Lost or Delayed Parcels

If your package is significantly delayed or appears lost:

Contact the courier using the tracking number
If unresolved, email us at support@dynastique.com
Share your order number and tracking details so we can assist

We’ll work with the courier to locate your parcel.

Pre-Order & Made-to-Order Items

Some items may be handmade, custom, or pre-order.
These items may require additional preparation time before dispatch.
Estimated ship times will be listed on the product page when applicable.