Shopping FAQs
How do I place an order?
To place an order: browse the collections, select the item(s) you like, choose quantity/size (if applicable), then click “Add to Cart” and proceed to Checkout.
On the checkout page, fill in your shipping and payment details, review your order, and click “Complete Order”.
You’ll receive an order confirmation email — this means we’ve received your request and will begin processing it.
What payment methods do you accept?
We accept major credit and debit cards, and any other payment options configured through Shopify’s payment gateways.
All payment transactions are secure and encrypted, ensuring your financial data is safe.
How long does shipping take?
Shipping time depends on your location and chosen shipping method.
For local deliveries, processing typically begins within 1–2 business days, and delivery happens according to the courier’s timeline.
Once your order ships, you’ll receive a shipping confirmation with tracking information (if tracking is available).
Do you offer international shipping?
Yes — we ship worldwide (unless specified otherwise).
Shipping costs, customs duties, and delivery times may vary depending on destination country. Additional fees (if any) are the responsibility of the customer.
Can I track my order?
Yes — once your order is dispatched, we will send you a confirmation email containing tracking information (if available).
You can use this tracking link to monitor your package until it reaches you.
What is your return / refund policy?
We accept returns or exchanges only if the product is damaged or incorrect.
To request a return/refund: contact our support team via the “Contact Us” page within 7 days of receiving the order and include photos or details explaining the issue.
Once we verify the problem, we’ll guide you through the return process and issue a refund or replacement accordingly.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet — yes, you can request a change or cancellation. Send us a message ASAP with your order number.
If the order has already shipped, you may need to wait until delivery and then follow our return policy (for eligible returns).
Are the products handmade and unique?
Yes — all of our items are handcrafted by skilled artisans, using sustainable materials and traditional techniques.
Because they are handmade, minor variations in color, texture, or pattern may occur. These are normal and part of the charm of handcrafted goods.
Is my payment information secure?
Absolutely — we use trusted payment gateways via Shopify, which provides secure, encrypted processing of payment data.
We do not store your full credit card details on our servers.
What if my order arrives damaged?
If your package arrives damaged, please contact us immediately with your order number and clear photos of the damage.
We will investigate and — if confirmed offer a replacement or refund depending on availability.
Do you offer gift wrapping or special packaging?
Currently, we do not offer standard gift wrapping. However, if you need special packaging for gifting or corporate purposes, contact us via “Contact Us” to see if we can accommodate your request.
How do I contact customer support?
You can reach us via the “Contact & Support” page on the website. Provide your order number, email address, and a clear description of your concern so we can assist you as quickly as possible.
Are there discounts for bulk or wholesale orders?
Yes — for bulk or wholesale orders (e.g. corporate gifting or wholesale purchase), please use the “Custom & Wholesale” section or get in touch with us directly through “Contact & Support.”
We’ll provide tailored pricing based on quantity, destination, and order details.
