Returns & Refunds

Returns & Refund Policy

We want you to feel confident when shopping at Dynastique. If something isn’t right, we’re here to help. Please read our return and refund guidelines below.

Eligibility for Returns

You may request a return if:

You received a damaged or defective item
You received the wrong product
The item arrived with a manufacturing issue

To qualify for a return:

The request must be submitted within 7 days of delivery
The item must be unused, in its original condition, and with its original packaging
Proof of purchase is required (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless defective:

Custom-made items
Final sale or clearance items
Products that have been used or damaged after delivery

How to Request a Return

To request a return or refund, please contact us at:

support@dynastique.com
Include the following details:

Order number
Photos or videos showing the issue
A short description of the problem

Our support team will review your request and respond within 24–48 hours.

Refund Process

Once your return is approved:

You may be asked to ship the item back to us
After inspection, your refund will be processed to your original payment method
Refunds typically take 5–10 business days, depending on your bank

Shipping fees are non-refundable, except when the product is damaged or incorrect.

Exchanges

If you received an incorrect or defective item, we can offer a replacement instead of a refund (based on product availability).
Exchanges must follow the same return time-frame of 7 days.